Returns and Exchanges

Returns And Exchanges

We hope you are pleased with the items you have bought. All of the items sent out are checked to make sure they are in perfect condition and must be returned to us in the same condition. Please ensure that unwanted items returned to us for a refund or exchange must arrive with us with 14 days of your receipt.

Please note:

Unwanted items can be returned as long as they are in their original condition, unused, unworn, undamaged and in a resalable condition Complete with swing tags if applicable.

Please be careful when trying on items that you are not wearing any makeup, deodorant, body lotion or jewellery that may leave a scent, mark or damage the item.

Unfortunately, if any items are returned in an unsaleable condition we will not be able to accept them for return.

Late Returns

Your unwanted items should be returned to us within 14 days after receipt of delivery.

Jewellery

All jewellery items are exempt from the returns policy.

Condition of Returned Items

Return the item(s) within 14 days of receipt in their original condition and packaging with swing tags intact if applicable.

Make sure our returns address is clearly visible and the package is properly sealed, with the returns number clearly visible or the parcel will be rejected.

Our Returns address:

Artisan Storm

19 Trekye Close

Four Lanes

Redruth

TR16 6QE

We suggest you send your returns back to us using Recorded Delivery to enable you to track your parcel. Returns and exchanges are made at your own costs.

You are responsible for taking reasonable care and for the safe keeping of items until they are received back into our Customer Returns Department.

Unfortunately we cannot be held responsible for the non-delivery of returned items or the damage to items when they are in transit back to us.

Once we have received your returned items we will endeavour to process a refund within 14 working days. Refunds will be issued to the credit or debit card or any other methods originally used to make the payment. If this is not available refunds will be made by gift vouchers.

Incorrect Order

In the event that you receive an incorrect order please email us at artisanstorm@gmail.com and we will arrange for the correct item to be held until we receive the incorrect item back to our Customer Returns Department.

All reasonable postage costs incurred to return the incorrect item will be refunded to you and the postage cost to send out the correct item will be free of charge.

Faulty Item

In the event that you receive a faulty item please email us at artisanstorm@gmail.com and we will arrange for the correct item to be held until we receive the incorrect item back to our Customer Returns Department.

All reasonable postage costs incurred to return the faulty item will be refunded to you and the postage cost to send out the replacement item will be free of charge.

 

If you have any questions in relation to our returns or exchange policy then please email us at artisanstorm@gmail.com